eSIM won't activate

[Mel74]

Seen a few messages like this - phone was stolen, ordered replacement, new SIM won't work, got send an ESIM - that won't work either. Spoken 3 times to the help desk - am wondering if there is still a bar on my account from reporting it stolen - how long does this usually take to rectify and is there a specific team to speak with other than customer service? Thanks

[jonsie]

Sounds like a bar is still on the account

You need to persevere with CS to get it removed

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202