don,t want to renew

[Anonymous]

hi  I do not want to renew my contract when it reaches the end of the 24 month period. I have spent a long time waiting for my call to 202 to be answered only to be told that they could not access my account due to computer problems. I have also used live chat who after many security questions advised me to contact 202

Can you please help

[Anonymous · Accepted solution]

Hi,

This is a customer to customer help forum.

Its is important that you phone 02 on 202 or your contract will revert to a 30 day rolling contract.

Live Chat are unable to help you with this.

Contact 02 to either end your contract, or ask for a PAC Code to move your number to another network, or ask them to move you to a PAYG term.