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deposit refund

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Mlynarczyk
Level 1: Joiner
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on ‎03-05-2022 17:20

on ‎03-05-2022 17:20

writes about the return of the deposit to my account, I paid everything in o2 a long time ago, the information is included in the return automatically to the account, my question why there is no refund to the account?

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madasaf1sh
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‎03-05-2022 17:42 - edited ‎03-05-2022 17:42

‎03-05-2022 17:42 - edited ‎03-05-2022 17:42

@Mlynarczyk 

 

It doesn't get automatically returned to you, you have to request it back when it appears on your 4th O2 bill, you have to then ask for it to be returned to your bank account.


If you didnt it will have been used to pay your next x number of bills

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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‎03-05-2022 17:42 - edited ‎03-05-2022 17:42

‎03-05-2022 17:42 - edited ‎03-05-2022 17:42

@Mlynarczyk 

 

It doesn't get automatically returned to you, you have to request it back when it appears on your 4th O2 bill, you have to then ask for it to be returned to your bank account.


If you didnt it will have been used to pay your next x number of bills

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎03-05-2022 18:54

on ‎03-05-2022 18:54

@Mlynarczyk 

Official O2 help here https://www.o2.co.uk/help/account-and-billing/refunds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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