A month ago I requested an esim from O2 because I anticipated getting a new iphone while in the US over Christmas. They said it would get emailed to me. I followed up a few days later and they said it could take awhile so I went to the US, got my new phone and figured I would deal with it when I get back.
Well I got back a couple days ago and I have a new phone so I put my o2 sim in an old iPhone and when I landed in the UK it didn't work. It turns out they deactivated my sim card because I requested an esim... but the catch 22 is that I need to be able to receive a text on the old sim in order to activate the esim so now I am stuck. I have no sim card at all, no service. I called yesterday and went into a store to try to get this solved but they say it could be 5 to 10 working days before my phone gets turned on again. At this point I am not sure that will even happen because they seem stumped. Has this happened to anyone else? I'm afraid I am going to wake up to two weeks and still be in the same position. They offered to get me a pay as you go sim so I have a phone in the meantime but they were going to charge me which I think was ridiculous since I have a service I already pay for and they deactivated it.
