check out

[Renata2]

I cant checkout my basket, waiting 24 hours and nothing

[pgn]

Start again with a freshly-opened browser window, @Renata2 - accessing the forum and then the O2 online shop sometimes confuses the browser. Even using an Incognito or InPrivate tab can help clear the hurdle you are facing.

Or call into an O2 Shop, with photo id and a recent utility bill if looking to buy a new contract SIM or phone. Good luck.

[Renata2]

I have opened in new browser, passed check out, credit check result, confirmed everything and check out is again grey and waiting for approval...it cant be worse, rather I remove my basket and take somewhere else

[pgn]

@Renata2 - 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2 

OR: use Skype Guide: A Guide to Skype