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You may have a spend cap on you account. A Spend cap is there to help control your spend on out-of-bundle charges. Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap.
You can see if you have a Spend cap but logging onto My O2 - manage your account - view your bolt ons.
Follow the link below and look under the header 'What counts towards my Spend cap'
https://www.o2.co.uk/help/account-and-billing/spend-cap
Hope this helps
Stacey
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