Have a read through this then contact Payment Management on the number provided
https://www.o2.co.uk/help/account-and-billing/payment-support
You can also message them
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
