Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Terrible service

My new phone was faulty, it wouldn’t hold its charge. They arranged for a courier to bring a new one. They didn’t text me and when he turned up on our doorstep , he wanted the faulty phone, but obviously I hadn’t reset it so he left without giving me...

Split port?

Hi, I ported my number from ee to o2 yesterday however I am still receiving calls on my old phone. On my new phone I can make calls but not receive them. I’ve contacted customer services twice and each time they have said it should sort itself out by...

New order

Order a new phone and was sent out the documents for phone, plan and t&c's, like I did a few years ago. Everything was fine then and now given same documents also signed them. Waited 3 days and no sign of o2 sending out phone or even contacting me so...

Resolved! iPhone 14 pro max

Pre ordered the iPhone 14 pro max on the 10th September and still not received it, last I heard was there was a 2 week delay as they had ran out of stock that was over two weeks ago and still not received an update

Resolved! Cancel contract

My contract ran out on Nov 2021, so I presume I’m On a running sim I want to switch provider and keep my number what do I?

Resolved! Faroe Islands charges

Does anyone know why you get chargeddfor roaming in the Faroe Islands? They are in Denmark and not mentioned as a exemption anywhere on O2 website or app. Didn't even a get a txt when I landed!

Resolved! NHS Wifi

Hi ever since the last Android update I can't connect to nhs wifi any ideas? It's driving me nuts. Have tried forgetting network, resetting network settings, changing to phone mac, clearing cache cookies, allowing cookies. Have found that o2 uses a p...

Resolved! Upgrade

So if I pay off what I owe on my contract tomorrow can I get a new plan cause I need to get a new phone

Resolved! Other charges and adjustments

What is other charges and adjustments how do I look at them and what they are

Resolved! Ordered from 3rd party Mon 21st, application was referred. Not heard a thing since, no emails etc?!?

Got the below email at the time. Have spoken to 3rd party twice since. They asked me to speak to O2 referrals (gave me my credit reference No.) and put me through to 02 Customer Services. Customer Services said they couldn't find a record of me, and ...

O2

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