Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Is this some kind of sick joke?

I have just landed in Montenegro. I have barely used my phone and I received this text: “You've now hit your 50MB/£51.50 limit. If you want to use more you'll need to increase your monthly spending limit to £120 (200MB) by texting DATALIMIT200 to 233...

Resolved! Switch Up credit check

Hello I have recently upgraded to the iPhone 14 pro. I’ve had a think and I am better suited to the pro max, so I intend to use switch up to swap from the pro to the pro max once it comes back into stock. By using O2 Switch Up, will I get credit chec...

Resolved! I don't know when my contract ends

As a Pay Monthly customer, how do i know when my contract ends

Resolved! Bill

I’ve paid my bill and my phone isn’t on yet how long it take

Resolved! Billing Reference on Bank Statements

Hi, Do the direct debit transactions on your bank statement detail what device/plan you are paying for? I.e if I buy an Apple Watch, will the direct debit payment reference say "Apple Watch" or something similar, or is it impossible to tell what the ...

Resolved! how do i change the spend cap on my tariff?

how do i change the spend cap on my tariff? the help pages suggest live chat but i cannot find any link

Resolved! Claim my offer.

Hello I purchased the Samsung Fold 4 a couple of weeks ago. As part of the offer it said I get to claim the below: 3 Claim a Samsung Galaxy Watch4 LTE on us £0.00 2 Claim a Samsung Note Pack worth £89.99 £0.00 4 Guaranteed £250 when you buy the Samsu...

Resolved! Can you please give an update on when this is going to be delivered

Can you please advise when this phone will be delivered been waiting nearly 4 weeks

Resolved! Order

My order hasn't arrived

Porting to O2, how long ?

I sent my PAC to O2 on Friday, but my Virgin SIM has not yet disconnected. I am getting landline calls to O2 sim (on ported number) but mobile calls and texts still go to Virgin SIM. Will this Virgin SIM auto disconnect as I'm having to keep swapping...

O2

Forum Posts