Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account main account number change

Trying to upgrade but have 3 x numbers on account all live but when I try upgrading phone it won’t let me change account phone number

Resolved! Phone bill

Hi I’m wanting to set a payment plan up for what I ow, I had a really bad end few months of my pregnancy and I’ve just had my little girl so I’ve not been able to work or earn any money so I’ve been really struggling

Resolved! Can I switch up to SIM only?

If I sign up to Switch Up can I decide to move to SIM only say next year if I give the phone back?

Resolved! 14 day calling off period and switch up

I switched up 7 days ago and now I'm not sure I want to stay with o2 for a number of reasons. Can I just cancel the upgrade return device and close my account - as I'm with in 14 days? Or is it different because I switched up?

Resolved! Activation date & monthly pay date for purchasing a monthly plan SIM

I am using a O2 PAYG SIM and I am considering to change to a Monthly Pay SIM.If I ordered the monthly pay sim online, it will be delivered to my home (by Royal Mail), and I have a few questions: 1. Is it the order date being the day of month for each...

So, three hours later …

… I have managed to do two things. One was to clarify why I got a message to my phone saying my debit had been cancelled, please call, after an email earlier this week which said the process was changing, no action needed. The other was to sort out a...

Resolved! Bill

Hi I have a pay monthly sim and I had a late fee paid paid it off and my sims still not working could anyone help me please ? I paid two payments on the October bill plus another £8 today and still not on

Resolved! Credit Referral

Hi,A week ago I had a sim only contract declined online. I am unsure why as I can’t think of anything that would stop me being accepted for this. I have emailed the credit referrals team but have had no response. How can I escalate this? I need to kn...

Resolved! Why is there an advised 24 hour wait time?

Hello Im just curious, but does anyone know why it takes 24 hours after cancelling an order to be able to reorder with o2? Is it the system or do other companies need to be notified of the cancelled order? And why does it take 24 hours to swap number...

Connected, but not really

So a little background info. I'm waiting for a new broadband connection to be set up. I have a gap on service is my post is running up to 6 weeks behind. I've had no broadband since 2nd of November. Shouldn't be a big issue as I have a 50GB data plan...

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