Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 order

Hi all,I placed an order on 28 Nov for a 24 month pay monthly sim only contract. I got the confirmation email of the order, which informed me that the order has been confirmed and to keep an eye on my email. Since then, I've heard nothing. Does it ta...

Resolved! Where is my £100 prepaid Mastercard

I was told on twitter that I would receive a leaflet with my simcard that would give details how to claim my prepaid Mastercard. Nothing apart from a sticker which is a receipt and the simcard has arrived, no leaflet. The contract was taken out on No...

Resolved! just joined and keeping same number

hi. i just received a text from 02 asking me to text swap to 20220 my phone is still got my three sim in it, as i awaiting on the arival of my 02 sim card, i gave mt pac code to keep my old no. So do i wait till my 02 sim is in the phone then text sw...

Resolved! how do i rearrange a delivery

So Ordered a smartwatch.. downloaded the DHL app tracked the process.. i was in but no delivery.. DHL said they left a card but erm no card to be seen.. i received an email from DHL saying i need to contact O2 on the link .. the link just takes me to...

Resolved! Sim card deactivated?

So, I've had an old phone with an ongoing issue, where every time I have gone to cancel the phone I have been met with "£0 outstanding balance" but never had the time to fix the issue due to work and other commitments. I was recently issued a demand ...

Incorrect number

One of my friends can no longer phone me it keeps coming up as 'incorrect number 'This has only happened after my account Was reconnected after it appeared I couldn't connect with the net work. Can anyone help please?

Resolved! £20 Monthly rolling plan issues

So I paid £20 to top up the £20 rolling data plan through clicking manage rolling plan and it went to pending so I asked my bank and it said to wait 5 days for the pending transaction to either cancel or go through and that was on the 7th december an...

Resolved! Can’t receive calls or txts iPhone 13 Pro max

Hi. I have an iPhone 13 Pro Max on O2 and some people can’t ring me (my mum from her mobile, RAC couldn’t get hold of me the other day) and my friend can’t send me txt messages. I’ve raised it with O2 before and replaced my sim. Any ideas.

Resolved! Sim not arrived

Hello, My sim has not arrived yet I got an email to say my contract has started 2 days ago. How can this possibly be fair?!

Resolved! About new contract

Could you tell me what going on with my new contract please use have taken £30 out my bank account on December 8th 2022 and when I go on to track my order it keeps saying order confirmed like todays the day I should go the shop to pick it up but I do...

O2

Forum Posts