Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone not registered

Hi when I make calls phone says not registered on the network what can I do.

Resolved! Tracey fetchs

I need help paying my bill

Sim swap issue and bad advice from o2 shop

Can someone please help ? I called my local O2 shop on the morning of 3rd November. They confirmed they had an iPhone 14 Pro 256gb available for a contract upgrade so I visited later that day. I wanted a 36 month contract with 150gb data which was sh...

Resolved! Poor network connection

Dear O2,I am using sim contact last six months, I am facing problems with the network at my home area in Harrow as well as at my workplace in the Richmond area. I am not getting 4G speed.I am fed of the service so I want to terminate my contract. So ...

Please help terrible problems with new iphone

I've been with o2 since forever, over 20 years.All good, until this week.I've just upgraded from one Iphone to another, and nothing is working on my new phone. A few days my old phone started to only work on wifi, not receive or send any type of mess...

Resolved! Double top up

Dear Sir/Madam, Sorry that I made mistakes for the monthly top up. I paid two times of top up on November (11/11/2022), so the bank deducted £10+£10 in my bank account. Actually, it should be £10 only. Please help to check my monthly bill. However, h...

Resolved! Data Charges Lanzarote

I’m on a pay monthly contract and will be travelling to Lanzarote on the 29th November. Can I use my phone as I would at home without having to pay extra charges? There is very little clear information on this. There seems to be some travel bolt-on t...

Resolved! How to get prepaid mastercard?

Ive been chasing o2 to find out how to get the £200 mastercard but they just keep ignoring my emails and facebook messages! Im so annoyed I dont want to miss out on it but i dont know what to do. Ive had the phone for 3 weeks.

Resolved! Account main account number change

Trying to upgrade but have 3 x numbers on account all live but when I try upgrading phone it won’t let me change account phone number

Resolved! Phone bill

Hi I’m wanting to set a payment plan up for what I ow, I had a really bad end few months of my pregnancy and I’ve just had my little girl so I’ve not been able to work or earn any money so I’ve been really struggling

O2

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