Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract: When will my first payment be made?

Hello guys first of all I do apologise just signing up now because I'm asking for an answer from you guys. I placed an order for my new phone that should come tommorrow. I was just wanting to ask when will my first payment be taken from my account. I...

Resolved! Confirmed upgrade, and current device and service stopped working before I have received new sim

I confirmed and upgrade today, and a few hours later my current sim and service stopped working, before I have received the new sim and new device. I have no bars of signal and no sign of network at all. I cannot even call O2 customer service as I ha...

Resolved! Cancel Device Plans and Airtime

Hi, I am currently paying off an apple watch and iPhone 12 but wish to pay these both off now and cancel my airtime and I am wondering the best way to do this and if it is possible to do in an O2 Store as I have trouble talking to people on the phone...

Resolved! New application - Credit Check Referral

Hi, I have ordered a new phone and O2 contract via Mobile Phones Direct, and have been informed that my credit check has been referred and that I have to contact O2 on a premium number (0844 847 1425) and have my driving license and debit card to han...

Error code 14

Hello, I am getting error code 14, need somebody to reset my watch plan.

Resolved! Contract end

My contract ends in 2 weeks. Buying a new phone outright. Want to stay with o2 but get an o2 sim through a comparison website as a lot cheaper. Is this reasonable? Michael

Resolved! Apple iPhone 14 Pro O2 Open

Just upgraded my device to the Apple iPhone 14 Pro and went to apply my company O2 Open discount which I used on my last plan. Apparently, even though the discount applies to airtime only, the 14 pro is not part of this yet. I see from old posts that...

Resolved! Billing

My monthly bill is £30 and my bull has gone up to £102 can someone please tell me how this is even possible?!

Porting number to O2

Hi, I transferred my number from Virgin media to 02 on Monday 26/12/2022. My number was due to be transferred on 29/12/2022 but did not happen. I called O2 on 30/12/2022 in the morning and was told the issue will be resolved within 4 hours. Obviously...

Resolved! Need help

Don't no if this goes here so I got a new phone the Google pixel 7 pro and I'm paying 45 a month for 150 gb data unlimited minutes and texts but I don't need all this data but if I down grade I loose benefits help

O2

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