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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237931 Views
  • 2 replies
  • 2 kudos

Resolved! Contract Term

Help please! I am currently in NZ for an extended stay. O2 have txtd me to tell me my minimum contract term has expired. However there is no link showing me where I can extend it, nor can I find one on their site, despite repeatedly looking. Their 20...

FiFiP by • Level 1: Joiner
  • 1162 Views
  • 6 replies
  • 0 kudos

Resolved! Number hasn’t ported over

My old sim from a different provider has gone dead, but my number hasn’t ported over 臘‍help

RenG by • Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

How to claim free gift

My wife has just upgraded to a samsung s 22. We are trying to find out how to claim the Chromebook 4

Ian1110 by • Level 1: Joiner
  • 794 Views
  • 2 replies
  • 0 kudos

Sim swap

Hi. Had a nightmare this week replacing my lost phone. Finally got new phone and replacement sim. Activated via Customer services yesterday morning. Still not activated I rang as its been over 24 hrs. They said 02 has a major technical issue and that...

DawnR by • Level 1: Joiner
  • 1051 Views
  • 8 replies
  • 0 kudos

Cut of phone

Hi I was told my phone would be reconnected until the 5th of jan when I get paid but it looks like I’ve been cut of , please can you reconnect me

Resolved! Reduce monthly bill

Hi, I desperately need to reduce my monthly bill plan asap

Brighton1 by • Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Resolved! Audible

Does anyone know how to cancel an audible subscription I was given on switching to O2 but I no longer want. An email told me I could do it in my o2 but I cannot see anywhere to do it looks in tariffs etc the online help was useless, auto help didn’t ...

Mark1961 by • Level 1: Joiner
  • 544 Views
  • 1 replies
  • 0 kudos

Resolved! 0345 numbers

I'd like to ask you, My tariff plan includes 500 minutes calls. Are calls to 0345 and 0870 numbers included in the monthly allowance. If they are not included is there a tariff plan that includes calls to these numbers?

Rhino1 by • Level 1: Joiner
  • 777 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel my sim only

I am currently on a standard rate for sim only and in no contract I want to cancel this as I’m purchasing a phone from another provider due to it costing less, can I cancel on the day or do you need more notice?.

LJT by • Level 1: Joiner
  • 880 Views
  • 4 replies
  • 0 kudos

Resolved! Pay monthly v big bundle

My son pointed out he was getting 40 GB of data and paying less than me and only got 30 GB and it seamed as his signal held out where mine broke off it looks as the big bundle gets more for less £

Boo-Boo by • Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos
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