Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

hello there is something wrong with my contract. I took an iPhone 13 and was supposed to pay £16 less. Unfortunately, I still pay £48 where it was supposed to be £16. Please check this. Thank you. The contract I signed through Unswitch was such a pro...

Resolved! Porting number

Hi all hope someone can help because I'm about to scream I have requested to port my number to 02 and applied this when I bought the deal and had to call and activate the port when I received the SIM despite this I was told the port request hadn't be...

deactivated SIM - help and advice

A month ago I requested an esim from O2 because I anticipated getting a new iphone while in the US over Christmas. They said it would get emailed to me. I followed up a few days later and they said it could take awhile so I went to the US, got my new...

Resolved! Account shows wrong package

My contract says 4gb my account overview says 2gb. Will I be charged if I exceed 2GB?

Cancel a extra

I want to cancel the Disney+ ExtraI can't find anything on my O2 to do this am I looking in the wrong place

Calls not working

I have paid my bills and yet I still cannot call and my 4g isn't working, it's been over 48 hours what is going on?

Apple Watch data plan

Hi unable to purchase a data plan for an Apple Watch ultra been into store no joy, tried customer service for 3hours + and web chat no one can solve in the Watch app says my account is not eligible but no one can shed any light

Resolved! £250 guarantee recycle.

Hi. Got the Fold 4 just before Xmas and it came with the £250 guarantee trade in, so we filled out the details of the old phone whilst upgrading to the fold, and we have no reference or address to send the old phone. Is it just our order reference nu...

Resolved! My order

For 4 days now iv tried contacting delivery company and o2 regarding my order. Both have blamed the other and yet still I don't have my order because its at the dpd delivery Company depot. I'm now being charged for something I don't have. All I want ...

Resolved! More expensive sim only for loyal customer compared to new?

Hi,I have a sim only contract I would like to change. I can see the new customer rates are far cheaper than the rates O2 are offering me to change to. If I can't get a new customer rate I will move to a different company, is there anything you can do...

O2

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