Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! cancel in 14 days

Last week I went into O2 in Hampstead and changed my plan on my mobile .I was told there was a free tablet so I took it.Now I see that I have been sold it and signed up to another plan on number This was never my intention. I was tricked.I would like...

Resolved! cancelling my contract

I have a tariff-only contract that runs out in September, and which began in 2021, if I cancel this now, would I incur charges and/or have to pay the rest of the contract? Or would there be no charges/payments required since there are only 8 months l...

Resolved! Took phone deposit but declined my request for a phone

I started the application for a new phone and they took all the details and I paid the deposit of 30 something pound and it’s been taken from my bank but after that it told me I wasn’t eligible for the phone, what do I do?

Resolved! Transferred from virgin mobile.

Transferred from Virgin Mobile. How long before arrival of sim card?

Resolved! Changing direct debit account details

Hi, I'm trying to change the account that my O2 direct debit is taken from. I'm doing it on the app but when I input my new bank account details it says they're not valid. They are 100% valid and correct. Tried using O2 chat which is utterly abysmal ...

Resolved! Europe travel

Hi. I will be travelling to Andorra for a week and using my monthly contract phone. I won’t be using it a lot and I’ll mainly be using WiFi but as I’ll be skiing and my partner won’t there will be the occasional message between us to hook up and arra...

Resolved! I would like to buy an esim

I have tried to contact support to purchase an esim in addition to my o2 phone and nano sim , this is for another phone so I can get additional data and coverage , but it seems impossible to get o2 to send one out ?? They keep telling me they will se...

Resolved! Claiming tablet

Hi I am needing an invoice for my purchase so I can claim my free tablet as agreed when I took out the contract

Resolved! Multiple phones for family - buying data

I pay for 4 phones (monthly) which my family use. My own "My O2" app is linked to just one number. When my son runs out of data I don't seem to be able to work out a way of giving me access through my app to pay for a top up. Would he be able to pay ...

Resolved! Mobile phone direct

I purchased a phone upgrade from mobile phone direct on the 7th January to be delivered on the 8th via DPD.the delivery driver must have fancied a new phone though because the phone never turned up, no proof of delivery was recorded I just received a...

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