Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving to different contract SIM on Virgin as part of TV bundle deal

Good morning. I hope someone can help with this. My husband has recently changed our TV package with Virgin Media to the Volt package and this includes a SIM deal with O2. His phone contract is with virgin mobile and only recently changed contract so...

Resolved! Motorola g62 4g Calling / Volte for use in USA

Hello,I just got my new phone from work (not via O2) which is a Moto G62 5G - which is dual sim.I aim to use my O2 sim in the second sim slot for personal use and use the phone on trips to the USA. However when I checked the phone there doesn't seem ...

New sim 75gb 24 month - worldwide or Europe

In the January sake, the 75gb 24 month sim deal is advertised as worldwide 75 countries. However the contract sent when ordered states it is Europe Zone. which is correct?

Resolved! Change my contract

I am at the end of my contract and would like to discuss my options with regards to a new deal

Incorrect bill

I recently went to o2 shop for a number change and a cheaper deal and the lad in the shop helped me out and got everything sorted the next day o2 rang me they came forward with an even cheaper deal I stated that I was in the shop and already taken th...

Resolved! Applying unidays discount

How do I apply my unidays discount? I’ve ordered the phone and received it and the woman said she can’t apply it over the phone and I can do it when I receive the phone and sim.

DPD have lost my phone

Hi all, ordered new phone and was meant to be delivered on Friday. Driver got behind my house and took a photo of a bungalow and said he couldn’t make it and would be back Monday. however there’s been do delivery and no tracking updates since Friday ...

Resolved! Delivery

Hi everyone I ordered my daughter a tablet but have had no updates on delivery . How long did it take for everyone’s Devices to come?

Resolved! Costs of numbers starting 03 (0344 in particular)

Lots of helpdesks are now using 0344 numbers instead of 0844 - but what is the cost of these 0344 numbers TO ME. You don't list them anywhere and your chat lines are never available to ask anyone. As for your phone lines - forget that !!

Resolved! Extras

I can't seem to see my extras on my 02 app can someone help me please thank you it's not showing me them it's just showing me items I can get

O2

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