Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239781 Views
  • 2 replies
  • 2 kudos

Porting Delay / Issue - Help!?

Hi All, My porting from 3 took place on 29/12/22 and I was originally promised in e-mail all would be completed by 18:00 that day. On that day my old 3 sim stopped working but the number did not move to my new o2 sim as promised. Every day I call and...

JP23 by Level 1: Joiner
  • 1331 Views
  • 8 replies
  • 0 kudos

They switched off the service 8 months ago. I couldnt reach anyone.

Customer service is unavailable. Service, network is unavailable.I've cancelled my direct debit. I fed up. I've been trying to get in contact for 8 month. Nobody gives a flying ****** about me and my problem. I wanna close my contract. Im not willing...

Heka by Level 1: Joiner
  • 855 Views
  • 3 replies
  • 0 kudos

Resolved! Unknown number

Just swapped from virgin mobile to 02 and kept my old number,but new SIM says my number is unknown,can anyone help with this please

Jonnye by Level 1: Joiner
  • 1881 Views
  • 1 replies
  • 0 kudos

Resolved! cancel contract

i want to cancel a contract

kerry15 by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

O2 Open Discount

How long does it usually take for the o2 open discount to be applied? I’ve done it before on my old phone and imsure I heard back more or less immediately. I applied for it on 26th January via payslip and national insurance number as still wasn’t rec...

Emma_1986 by Level 1: Joiner
  • 568 Views
  • 2 replies
  • 0 kudos

Resolved! Phone change

I done a order for a iPhone 14 plus but I was meant to get the iPhone 14 pro max my order is under review for it’ll be done within 48 hours is it too late to change phone if not how do I change phone?

Brendan2 by Level 1: Joiner
  • 303 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

Hi am unable to activate wifi calling can you please advice? 

Veeru28 by Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring number from Three to O2

I have recently signed up with O2 and asked for me 3 number to transfer to O2 as part of the sign up.Got my PAC code from 3 and gave it to O2. Was told when I get my O2 sim card i should start using it and within 24 hours my old number will transfer ...

Resolved! Question regarding upfront payments

So yesterday I got my pre-order done for my S23 Plus contract. I gave a deposit of £225 and was told by customer service that everything's fine and all I need to do now is just wait for the delivery of the phone. However prior to this, around the 2nd...