Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My bill

Hello I just like to ask why im paying £16 if i was ment to pay £12 that's what we confirmed so im not sure why im paying that much as im not happy to pay that much. Thank you

Resolved! Premium and information service

Why am I being charged £6.00 for premium and information service?

Ordered over a week ago and no updates or information has been provided

purchased a new contract on the 5th October, have had a confirmation email on the same day and as of today 17th October I still can't access MyO2 so I can't track my order as I apparently don't have an account yet

Resolved! No network

So i got the new fold Wednesday 12th october 2022 and a sim sent with it so i can keep my number, the sim card wasnt working in the new phone and neither was my old sim, but the new sim worked fine in my old phone. I called o2 i told them the issue a...

Resolved! Airtime

I've paid off my device plan so i can upgrade, when i recieve new device will i still have to pay airtime and bolt on for my old device?

Resolved! Wifi calling

Hi,I am trying to re enable wifi calling as o2 turned it off even though my bil was paid. How can I do this

Resolved! Porting my number to 02

Apologies if this is a dumb question, but I recently took out a SIM only Pay Monthly contract with O2. During the purchase process I gave my PAC code and said I wanted to transfer my old number. I've received my new SIM from O2 and as per the instruc...

Resolved! Charged for using data abroad when I have it included in my tariff

HelloI have been on holiday in America for 10days using my phone with no extra charges as its included in my tariff.I have just had a message from o2 saying I have reached my spend cap and I used £83 of data yesterday. Why is this the case?

Offered new deal and a free phone

I had a call from 02, or someone saying it was 02, offering a free Samsung s22 or iPhone 14pro as I had 2 sims from them.I had many emails from them while on the phone but was told to ignore them and only take note of the ones from 02 upgrades which ...

Resolved! 300 bonus vouchers

Hello I took out a new contract approx 3 months ago (not sure of start date), Was told I would qualify for a digital card credited with 300 pound. Can anyone give me more details on this please When will I get card or whatever way you receive this.Ca...

O2

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