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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

network not working

my line does not work or connect

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Opened an account yesterday and waiting SIM card. Plan was myself and wife and son with virgin and when contacted them as I put of contract no termination fee but my wife and son£80 each. I pointed out we’re told of coming price and if reply within 3...

Resolved! My tarrif

Why cant i see My tarrif ?

Resolved! Old phone payment

Was offered guaranteed £150 payment for old phone but dont know how to claim it

Resolved! Swapping phone numbers between 2 contracts

Just started a whole new contract to get new phone and still want to keep paying my old contract. Can I swap my existing number to new contract (I have larger data allowance on new) and swap the new number to old contract. I dont want to end old cont...

Resolved! O2 not taken D/D

I have just had my o2 bill in and was surprised to see my bill was double what i was expecting, so have logged on to my account and it seems that O2 have not taken my direct debit last month ( I have been with the 11 years this has never happened, wh...

Resolved! Paying bill

Hi there I tried to log into my O2 to pay my monthly bill but it’s asking for my number of the account to send a code but my texts n phone calls aren’t coming through as they have been cut off

Resolved! My bill is showing as -£44.81

I went to pay my bill and it's showing as -£44.81In the PDF for my bill it states:Plus balance brought forward from previous billsAirtime charges -£89.62Total credit dueWe'll carry this credit forward to your next bill. -£44.81Does this mean I don't ...

No mobile data after porting my number from EE

I bought a phone contract from O2 and ported my number in from EE. Before the port, on the temporary number my mobile data was working fine, however after the port I’ve got no mobile data. It says ‘this information is not available at this time’ On m...

Resolved! Problem with order

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