Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Swap my sim

Hello I am trying to swap my sim online from my 2019 iPad mini 64 g to iPad Pro inch 2023 but seemed to be having trouble online doing it as the page won’t go past continue should I speak to customer services as want to go over to my 5g contract imme...

Transferring existing o2 number to new o2 account

My refresh O2 mobile account was due to expire shortly and I wanted to change to a SIM only deal I did this through virgin mobile as the tariff was much cheaper than doing it through O2 Virgin arranged for a new SIM to be sent out this was an O2 SIM ...

Resolved! Refund

How do I get my refund back that O2 took as a deposit for the first three months?

Resolved! Left O2 but been charged

I have left O2 and I have been moved to Lebara however charges have been taken out of my account

Resolved! Billing

Can I make an arrangement to pay my bill at a later date

Transfer of ownership

I want to retrieve my old number, after having set up a new o2 contract in my name as my phone was stolen, as I am unable to access my work platforms or banking without this number. This number was previously under my mums o2 contract. She requested ...

Resolved! Cancellign Sim

I have been paying for a sim card for the last year at least that i have not used and is not in my phone - can you please help me cancel it?

Number Port

Hi, Just joined O2 and was meant to have my number ported over last week. It didn't happen for reasons unknown but rebooked for today. Now my old vod service on old iphone has gone off but the new temporary O2 number on the new iphone is still active...

Resolved! Porting issues from Plusnet

I have selected a new contract with O2 and I got my new Sim on Saturday 25th March. I had given my PAC code when i signed up but I have filled out the details again and it has been more than 24 hours and the number still has not ported and I have bee...

Resolved! Remove old phone number for security

I want to change my credit card but it keeps sending an sms to an old phone that is now disconnected xxxxxxxxxx.

O2

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