Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Monthly bill rise

I joined o2 in February of this year, and 2 months later (now), i see that my monthly tariff charge has increased by 17%. I did not receive any emails or notifications about this increase. Should i be phoning up to complain/revert this increase? Has ...

Resolved! Using phone during gap year

Can I use my phone which has a bolt for travel in Canada for any length of time whilst I’m living there? Obviously with the same parameters I pay for monthly in the UK.

Switch Up PreOrder?

Quick question for the O2 mods here who know about Switch Up. what’s the situation upgrading using the service to a phone that’s on preorder? So say when the S23 Ultra becomes available to preorder and I go in store to do this and use Switch Up will ...

Resolved! Upgrade

Hi, can anyone help? Maybe I'm dim, but the more I read about the upgrades the more unclear it is.... I'm due upgrade, but I'd like to keep my airtime. But I don't think I can. So what happens to my contract then when I upgrade? Does it get terminate...

Resolved! Exceeded code entering

Haia, I'm trying to enter the 4 digit code to confirm my account, but it's saying that I have exceeded my limit. Can I please get help with this?

Resolved! call limit

2 days ago I made a payment but my phone is still off.

Resolved! Absolutely appalling!

Sorry in advance for the rant. Just need to sound off... I've been with O2 since 1995 when they were BT Cellnet, but standards of service are currently appalling. No one answers the phone, no one answers the chat service, and half of the pages in my ...

Resolved! Can I use my data, messages and calls in turkey?

I have a monthly plan, can this be used abroad in turkey with no additional cost?

Resolved! Pay monthly

Hi I made an order 3 days ago click and collect and got an email saying it should be in store by the 28/4/23 I also have an email saying Thanks for your order - it's now full steam ahead at our end but nothing in store getting confused

Rolling plans

Does anyone know why the details of rolling plans state unlimited minutes, then further down show that landlines and other mobile call cost 55p per minute?

O2

Forum Posts