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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! My bill

I joined a new tariff on 5 July, paying £5 per month for 10Gb data and unlimited calls and messages, as shown below. Resign order : [Removed] Airtime plan 10GB, Unlimited UK Minutes, Unlimited UK Texts, 12 months£5.00 Sim no: [Removed] Spend Cap - Sp...

Resolved! cancel number

i notice i have 2 numbers on my account, i was informed by virgin that when i change my number over that my old O2 number would be cancelled but i still see it on my account ?

walshayy by • Level 1: Joiner
  • 333 Views
  • 1 replies
  • 0 kudos

Resolved! Phone

I am just wondering is it possible to add a second phone to my account 

Dayle by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Why have you mailed me stating my bill is £32.72 where as on My O2 is states £26 and every other month it has always been £20.94?

Jon14 by • Level 1: Joiner
  • 402 Views
  • 2 replies
  • 0 kudos

Resolved! buying second contract

I have an existing paymonthly contract but wanted to buy a 2nd one. I have added the product to my account, when I go to check out if I choose "get a new number" will that be a separate contract/sim or will it replace my existing contract? Thanks

Resolved! Billing

I currently pay for my daughters phone how do I change it over to there names so they have their own account

Hamp by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Calling uk from Portugal

I am abroad and my internet is working. I can receive calls and texts but cant call UK?

ZE1 by • Level 1: Joiner
  • 1117 Views
  • 4 replies
  • 0 kudos

Resolved! Number change

Hello I've just received my new phone I transfered everything from my old phone to new phone entered pac code to keep old number this was yesterday midday I was given temporary number. But I've still not heard anything yet I've tried turning phone on...

Juju1 by • Level 1: Joiner
  • 427 Views
  • 2 replies
  • 0 kudos

contract should be cancelled

I took up a contract with Virgin as it came with my 18-month media bundle, The sim card hasn't even been put into a phone. When I cancelled my virgin contract when it ended I was told that the O2 contract would also be cancelled but I am getting emai...

Anonymous by • Not applicable
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! o2 bolt ons

I would like to cancel a bolt on that I can't see on the website, currently I'm paying for Disney+ through O2 and I would like to cancel it but I can't see the bolt on on my O2. thank you.

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