Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit

I was paying monthly by direct debit. I cancelled the direct debit in error. I want to restart the direct debit payments.

Resolved! Been charged for 02 travel but I have it in my contract

Hi I set up an upgraded contract last week and as part of the new deal I have 25GB of data to use abroad including Turkey (please listen to your recorded calls if required to clirify our agreement for this with your team) however have since got pendi...

esim page is down

When I select replace sim the page is down

Resolved! How do I change my payment bank account?

How do I change my payment bank account?

VM to O2

Virgin Media migrated me to O2 sim which is free with my contract, however O2 are chasing me for £6 payment

Call error

My callers complain every time they call me they are getting an automated answer ‘your call cannot be completed’ they only get through on the third or fourth attempt. This is happening on my daughters phone as well. Help!