Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

If i change to a new tariff, does the price shown for example the 20GB deal is £33.09, does that include VAT or plus VAT?

Resolved! Device plan

I am paying £46.75 for my mobile plan and then a further amount for the device, however the amount has been different each month when it says on my o2 it should be £15.33. I have paid £13.10, £15.26 and the £23.86

Resolved! bill over charge

Good afternoon I would like to be able to speak with an agent about the charges on my bill but cant find any phone numbers to do this

Resolved! Switch up

Hey guys when you switch up do you pay the upfront cost of the new handset or is it all covered? Thanks

Resolved! Name change

I sent you change of surname document and my old surname is still on my account

Resolved! Roaming in Spain

Hi. I've travel to Spain today morning and i cant use the Internet from my phone. Maybe u can help me why is happening. Please

Resolved! Customer support to switch to sim only

how can I call you and speak to a human

Contracted ended

Can you explain why you have billed me despite my contract having ended, number being ported and you closing my account? I can’t log on, view bills nor did you even send me an email to explain your intention. As per you request I left my Direct Debit...

Resolved! No service after port

Hi all, I got a new o2 SIM only contract a few weeks ago. Up until this week, everything was working well on the "new" number, and I was waiting to use up the credit on my old EE SIM before porting the number. Just to confirm, all working fine on the...

Resolved! International Bolt On

I have had an International Bolt on included in my monthly tariff since January 2019. I have forgotten what this includes but every time I click on 'learn more' I'm told that the page cannot be found. I just want to know what my current international...

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