Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Trying to cancel tarrif whilst abroad

I've moved to Qatar and have no way of contacting o2. The call abroad number won't connect. There is only a virtual assistant who tells me to call the number. I need to cancel this - is there a way of speaking to an agent online? This is causing me s...

Resolved! Disturbing text aand emails

I have just received a text and emails informing me that my order has gone through - I have not ordered anything. Is this some sort of scam and do I need to do anything?

Resolved! End of contract

I think my 24 month contract term has finished now, but can't see this confirmed anywhere. I want to leave O2 ASAP. Please advise.

Switch up 90 day or still whenever?

Hi to all! Basically may need to switch back to iPhone soon for a few reasons. I switched up on the 11th but did join O2 on a plus plan when it was still the switch up whenever terms. When I switched up on the 11th, does this mean Im now on the new 9...

Billing enquiry

Why have I been charged £94 twice to clear the restrictions from a late payment when I was only paying £44 a month before??

iphone 15

can you tell me when you are dispatching the new iphone 15 please?

Resolved! Promise to oay

I want to know if you can put me a promise to pay on my overdue balance I need it for the 12th of October thanks

Unauthorised charges to my monthly O2 account

Stripeyoffers.com / StripeyGiraffe have accessed my O2 account and made some unauthorised charges (only £1.50 per time) annoyingly and fraudulently, on my O2 phone account. I have texted them back on 88222 to say STOP, but I have no idea if that has ...

2+ months no refund

At the end of April I was charged £148, when my daughters bill is £27.Initially, I was told that I would receive £198.91 as I had been charged too much from the previous month also and funds would hit my bank account in 24hrs.24hrs later no money, I ...

International travel charge

I have been charged £5 for international travel. I am a pay monthly customer and have not travelled outside the EU. How do I get a refund for this incorrect charge?

O2

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