Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Locked munber for unpaiment

Hello, I would like to reactivate my numaber (REMOVED), i have important codes to receive and i would like to have it reinstated. Please advise, Emeric

Recycle and upgrading

I can recycle my phone which is great but if I put an order in for a new phone and chose to collect from a store can I keep my phone and hand over my old phone? As collection is 4 weeks and I can the without a phone for 4 weeks. Can anyone advise me ...

Virgin mobile transfer price higher than my contract price

I transferred from virgin mobile. My price was meant to stay the same. The tariff is instead more than £22 per mont instead of £11.73. is this so you can increase prices with inflation uses the tariff price rather than my contracted price? This could...

Resolved! My 6mth free Audible subscription

How do I claim my six month free Audible subscription from you once I’ve downloaded the Audible app?

Resolved! Set up direct Debit

Hi, For some reason my Direct debit has been cancelled and I would like to set up a new one please.

Declined due to system error with CRA - how to resolve?

Hi, my EE contract was coming to an end and I wanted to switch to O2 (signal issues at office with EE). I went to a store to arrange a new contract and was surprised to be declined. I have perfect credit for many years etc etc... Now this is where it...

Signal and charges

i am in turkey and my phone wont dial out and ive received no text about charges but i did receive a message about my bill being £128. It should be £6 a day to use my contract?

Resolved! O2 open family and friends discount code not working

I've registered for my O2 open discount, upgraded and applied the discount to my number successfully. Now my husband us trying to upgrade but when he puts the code in it tells him he is trying to use it on a product that is not eligible. He's upgradi...

Resolved! Roaming Charges

HiI'm of to New Zealand on the 21st October, with a 4 day stop-over in Hong-Kong. I'll be in New Zealand for around 3 months so: a) what would be the additional roaming charges to my current contract?b) what other options are there available? A broad...

Overcharged for extra

Hello, I joined o2 and had a free 3 month trial of Prime. I made sure to set it to not auto renew around a month into the trial and got email confirmation it would not renew. In my last bill I was charged an extra 29p for Prime, due to I'm told the e...

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