Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My new phone order

Im supposed to collect my new phone from a local O2 shop, but I have to bring a 4 digit confirmation code - but I don't have one!

Resolved! Travelling to Pakistan

I'm going Pakistan. Does anyone know how to add a bolt on and how much it is? Thanks.

Tracking my order...

Hi, i upgraded my phone on thursday, it said delivery by 1st October. It says complete on my orders online and has a tracking number but i am unsure what courier it is with as i have tried tracking number on all couriers and the number isnt available...

Resolved! Loyalty discount - help needed

Hi there, I currently have my own monthly device/airtime plan with O2, and recently took out an additional SIMO deal (for my son to use). This is discounted to £9.99 for the first six months, before going up to £19 per month. My question is that if I...

Won't let me upgrade 6 month sim only without new credit check

Hello So I've had a sim only contract for 6 months. Its a 12 month contract but it said I can upgrade to a device after 6 months with good paying. So today was the date and I checked and it said eligible to upgrade so I went through with it and it de...

Resolved! Upgrad3 SIM

Hi how do I upgrade a SIM

Buying a phone

Tried to buy a phone today but unfortunately you no longer sell phones. so I will have to go else where.

Resolved! My Bill

What is the extra £2.06 for on my latest bill

Resolved! o2 won’t accept my card, is this stopping me getting a second line?

Hi, I’ve come here to ask for any help/opinions I can get! So, first of all, until about four months ago I haven’t been able to use my card on the o2 website or the automated line. I have contacted my bank to see if they are blocking o2 from authoris...

Number porting taking excessively long

I submitted a form online to have my existing (from previous supplier) number ported to my O2 account on 17th September. The form indicated that it would take approx. 2 business days to complete the port. After a week, the port had not been completed...

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