Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade Error

I am trying to upgrade my phone.However the online upgrade is not currently allowing me to click and collect. Unfortunately, due to security reasons I can not take a home delivery of a phone.I have even visited the store today and they have not been ...

Resolved! USA travel

I am going to the USA and want to know what is the difference between o2 travel subscription and the travel bolt on?

Resolved! Cancelling

I have a rolling sim only contract, why am I having so much difficulty in cancelling. I am now living in Africa and no longer use my UK sim.I am not able to go into a shop or phone.

Resolved! Internet access abroad

I want to ask about internet access for a trip to Australia and USA

Resolved! There is no coverage of O2 inside house

There is no coverage of O2 inside house,while EE has great coverage. I have 6 months left in contract .Can i change provider?

Depositing online am in credit on my account and on contract

I keep getting declined for using my phone bill to deposit on a few sites but the funny thing is my account is in credit and bills all paid

Data roaming in Europe

My daughter has arrived in Belgium, but her data is not working, she has the data roaming bolt on and she has an iPhone 14, is there anything she needs to activate fir her data to work?

Resolved! Keep phone number while not using phone

Hello, I am going to go travelling for a few months and will be getting an Australian sim to use while abroad. Is there a way to pause my UK o2 contract so that I can have my phone number on my return? I’m currently on a monthly rolling contract. Tha...

my bill

My tariff is £12.90 but you charged me £25.80. Why?

Cancelling 02 Sim that was taken out with VM bundle (Due to changes in terms and conditions)

HelloI know many people have already had this issue. I received the email stating: "If you’re unhappy with anything in this email, you can cancel your package, including the O2 sim in your Volt bundle, any time before 31/10/2023 without paying any ea...

O2

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