Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone and account

I'm inform my payment is over for, this is not the as I have paid my bill on the date required. Now I keep getting information that my payment is being processed, on the other hand my account is blocked

I’m can’t view my bill or log into my o2

I can’t log in or see my bill i should have had 2 x £50 credits and I can’t see if that has been applied every time I try and log in the app it says I am a new customer and have to wait 48 hours but this isn’t true I’ve had this account a long time

Adding my new service to my o2 account

So my old o2 contract ran out last month, and I took out a new contract because it was cheaper. I now want to link my new contract to my old o2 account so that I can access it on myo2. I phoned o2 and they said they that they can't do this because my...

Still no sms code for free Samsung ear buds??!!!

I purchased the Samsung s23 ultra back in June and the offer at the time was after 30 days I would receive an sms with a voucher code to purchase the ear buds. Well we are now in August and still no code!! I have spoken with o2 numerous of times and ...

Upgrade options

I need to know what my upgrade options are

sim

got 2 telephones both samsung when changing the sim from old one to new one it comes up on the phone NO SIM why wont the sim work in one but not the other .ta

Resolved! Add another line

Hi I pay my bill every month but wanting to get my partner a phone for his birthday and wanting to add another line but it says I have to have a credit check done then I always get declined! I thought it you add another line then I would be allowed a...