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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253367 Views
  • 2 replies
  • 2 kudos

Scam on my account

I was scammed back in September when my account was hacked and a smart device was ordered by the scammers. After contacting O2 for help I refused delivery of the device and it was returned to O2 the next day.Jump forward 2 months the device appeared ...

JPR by • Level 1: Joiner
  • 1562 Views
  • 3 replies
  • 0 kudos

Resolved! Change memorable name

Anyone able to help... apart from phoning O2, how do I change my memorable word on the 'New' My O2? Cheers

Help with options on a phone fault

Hello, I'm at a loss as to what to do next. My phone dud a software update 3 weeks ago, which crashed the device. The phone was sent from o2 store to repair centre. And now according to customer services, the shop didn't do the repair correctly and a...

LsaP by • Level 1: Joiner
  • 1911 Views
  • 10 replies
  • 0 kudos

Absolutely Terrible Service

I have had a seriously bad experience with O2 since joining just over a week ago, and would like some advice. I placed my order for a device and airtime plan on the 15th, and paid £100 upfront. Despite receiving an email that confirmed the order, I w...

Resolved! Zone 1 travel

Travelling to Australia today and wondering if 02 travel is added automatically. I've seen the bolt on options and don't know which I'll need. I thought it was £6 a day, I'm confused.

2510 by • Level 1: Joiner
  • 578 Views
  • 2 replies
  • 0 kudos

Payment won’t go through

attempting to restart my monthly tarriff but no matter what I do payment won’t go through. I’ve tried 3 different cards and on 2 different devices.

Reactivating a Sim

I recently cancelled a SIM only contract and would like to know if there's a way to reactivate the SIM or get a PAC code without the long winded way of calling?

NaiJ by • Level 1: Joiner
  • 688 Views
  • 3 replies
  • 0 kudos

Bill almost double

Hi, I got a message about my next bill being ready and it told me how much the bill is and for some reason its almost double my last bill for some reason

Wrong Amount Payment taken

The O2 has taken £227 pound from my account. I do not know how they took and why they took I would kindly ask a refund for that

Resolved! Cancel contract

Hi, I would like to cancel my contract with O2. Thanks. Paulina.

Paula29 by • Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos
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