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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Should my bill be this high after my contract period has ended?

My 24-month contract ended in September 2023 which cost me £57.64 a month. Since Sept, my bill has continued to stay this amount each month, even though I've technically paid off my phone and should only be paying for sim-only now. I'm curious as to ...

Why has my bill gone up?

Why has my bill gone up?

Bill

Hi I hadn't realised that you were taking first payment so soon ,could I add November's onto December and you take 2 payments as don't get any monemoney till the 15th

Delivery

Hi I upgraded yesterday over the phone at the 02 shop it now states it's out for delivery when I asked for click and collect can you help me with this please.

Payment

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Resolved! What happened to my free SmartWatch and my purchase and contract agreement on paper ?

I was waiting the assistant to phone back.. that was two days ago.

Resolved! Travelling to Australia phone use

What cost of using phone in Australia

Resolved! Lost sim card

I've lost my sim card can you get me a replacement

Resolved! Blue light card

How can I register my blue light card the shop was as helpful as toothache

Payment

I can't use 02app or O2 on browser to pay a bill. It keeps saying 'your payment is being processed'. Any suggestions?

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