Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not Received Samsung Earbuds voucher for £1

I purchased a Samsung S23 on October 26th 23, which had the offer of receiving a voucher to get Graphite Samsung Earbuds for£1. Despite calling O2 on a number of occasions throughout December, I have still not received anything. Is there any advise o...

Not received my upgrade

Evening all I have ordered a replacement upgrade on the 23rd of November I have not received after many calls back and forward to 02 I still have no phone. It is currently with dpd assumed lost they have been looking for about 12 days now. Any help a...

Resolved! Promo code not working

I was given a promo code for free galaxy Pro 2 buds and its saying invalid code

Account showing overdue - Trying to charge for 24M airtime discount

Having a bit of a nightmare with billing, I have a 24M tariff (12 months in). My last bill was paid as usual, however, account is showing overdue as the discount amount is now showing as outstanding? I pay via Direct Debit, so baffled. Had no issues ...

Resolved! Change name

How do I change my name on my account?

Re: Unable to cancel a contract

I've had the exact same problem, can't email, can't go online to cancel, no online chat, tried emailing. Called more than once been cut off twice and had to go give up other times because of the excessive wait. I've been charged for a phone contract ...

Hi all

I joined O2 recently and ordered an iPhone. I returned this device, unopened and received the refund of £30. However, today I've had my first bill taken from my account despite not now having any plan with O2 not one showing on my account. Please off...

New person

Can I add my son to get contract phone bug i pay he’s only 9

Resolved! Question re use of an eSIM when travelling in Asia?

Good morning,I have searched the existing eSIM questions, but can’t find an answer., so if someone could help I would really appreciate it.in a months time we are travelling to Singapore, Vietnam and Thailand and I can see that O2 doesn’t have any ag...

Resolved! How to cancel one of two landlines

I recently changed from Sky to Virgin Volt. I have connected my landline phone handset to the WiFi hub and find I now have 2 land lines - one is my previous number with Sky and a new one. I did ask to retain my old number and provided a PAC. I am hap...

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