Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Is it normal for o2 to request card details including cvv for direct debit?

I'm starting a new sim only deal and they requested cvv along with other bank details. Is this normal? I'm worried I might get scammed.

adding wifi calling to my account

Phone No. xxxxxxxxxxxxx trying to add WiFi calling, when attempting to switch it on - i phone, I get message to contact O2 [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My 02 Login

Hi. Just tried to login to my 02 on my phone. It seems to think I'm a new user and it says it may take 48 hours before I can log in. I've used the app many times 9ver the last 4-5 years on different phones though

Resolved! bill included extra package

My current bill includes an Audible extra package for £7.99, although I cancelled the auto-enrolment. Please adjust the bill or process the necessary refund to my account as soon as possible. Aydin

I want to cancel the £3 intrnational call bolt on

I want to cancel the £3 intrnational call bolt on, how do I do this, can it be done online?

No sound during calls in or out

Resolved! Blue light card

Hi there, I was wondering is someone knows how to apply your blue light code to your airtime plan to get 25% off. I was told just to do it on the app and put in the code bit I can't seem to find the bit to go on to.

No Network

I have no network coverage for 24 hours - please advise ?

Resolved! Virgin SIM not working

I was a Virgin media customer until the swap over to O2. Suddenly this evening my iphone is showing the “No SIM” in the corner, I have no idea why. I was never sent a new SIM card when O2 took over, so I still have one with the VM logo, although my s...

Resolved! Charges for premium texts I don't recognise

I have charges on my current bill for two premium texts (each £1.50) outside my allowance. I don't recognise these and I want to block any others to my phone. Can you help? I am concerned that I'm acquiring charges from texts I can't control. Esmond ...

O2

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