Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Large money came out of account

Hi, I recently changed my current number with O2 over to Three as I have purchased and using a new phone. I fully intended to keep my device ontract going with O2. I wanted to keep this phone to use also alongside my new phone. I didn't notify O2 tha...

New contract

I ordered a contract iPhone and paid 30 pound upfront and haven’t heard anything in over 24 hours. Will I get my money back or is the phone being sent.

Resolved! my contract's ends date

Hi there Its Carlos Ledesma hereI would like to know when my contract with O2 ends?Thanks

Payment

Online it claims i have paid my monthly bill but nothing has came out my bank?

rolling plan

my £15 rolling plan has been payed for but hasn’t went over to the device

Resolved! Roll Over Plan Data

Roll Over plan says 30GB per month, is it kept at 30GB throughout the contract?

Resolved! What is the exact difference between "Rolling Plan" & "Big Bundles"

What is the exact difference? Why choose 1 over the other?

Resolved! Sim Only contract ending but quest 2 plan has over 30 months

Im planning to leave O2 because my sim only plan ends in Feb. However I have a "device plan" with a remaining 30+ months. This device plan is for the Quest 2 - a device that does not require a sim. I was under the impression these were separate contr...

Resolved! Accessing historical Virgin Mobile bills

I was forcibly migrated to O2 from Virgin Mobile back in July. On th2 O2 website I can now see all my O2 bills going back to the migration, but nothing prior to this and the Virgin Mobile website has now disappeared. How do I access my bills prior to...

Paying off device plan

So I am looking to pay off my device plan so I can switch to a cheaper monthly deal. I can (according to the website) make this payment online as I am on 360. However, the amount I can pay doesn't match the total outstanding and drops depending on wh...

O2

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