Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unanswered International Call Charges

I'm currently on a business trip in China, and something quite puzzling (and a bit frustrating, if I'm honest) is happening with my O2 Pay Monthly contract. Despite the excitement of the trip, there's a little cloud hanging over me - phone charges!He...

Payment management

I was recently sent an 02 sim without being informed it would be a monthly charge, I am a virgin media customer. I was unaware of this SIM card even being in existence and it has now damaged my credit report. I have now payed the bill and would like ...

Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

Resolved! Mobile bill

Hi there due to my money being stopped I was unable to pay my bill and now my number isn't on my monthly account can you help with this please?

Resolved! Credit check on SIM only upgrade to refresh?

Hi to all. I’ve read through most previous posts on here and externally and different answers have led me to ask.. I have a Sim only contract at the min. I can 6 month upgrade to a handset this coming Sunday. My question is will there be a credit che...

Upgrade

Hi, when is my upgrade due? Why is your app ******?

Resolved! I want to upgrade but What does this mean please?

Upgrade to a tablet and you’ll switch to a data only tariff. This means that once you’ve completed your upgrade, your phone will stop being able to send and receive calls and texts over the network.

Resolved! cancel

I wan to cancel my 3 accounts with 02, i have tried ringing x4 on different days. It goes through to ringing then it rings out and goes dead. I am loosing my will with this contract. Please help.

Resolved! Bill

Hi can you tell me why my is is £6.00 extra this month

Resolved! Overcharging in error

You have sent me my bill to be paid on 3/2/24 for £26.97. This is showing still the overcharge two advisers have confirmed is in error. My bill should be £6.97. I have the Travel Bolt On. Please credit my a/c as you have promised immediately. I am ve...

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