Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mis-sold contract + Terrible Service

Hi everyone, I have been a loyal O2 customer on contract for 7 years now, never had any problems until recently. Frankly, the service is crap now that what it used to be. O2 used to have the best service all over Nothern Ireland but now it has turned...

Resolved! Not Receiving Calls

This seems to happen me almost every day. I get a text message saying that a person tried to contact me, but my phone never rang. It is either in my pocket or sitting on the table, and has 4 or 5 bars of network, so there's no reason for the call not...

Resolved! iPhone 4S says 3g, but won't connect to internet

I'm in Croydon in South London, and in pretty much most of the town centre in the last few weeks, my phone has displayed 3 or 4 bars/dots of signal, and 3G, but it wont connect to the internet. In other parts of the town it'll show E or GPRS and at l...

Resolved! top up problems

I have an o2 top-up phone which I use when I am in the U.K. but do not have a dr or cr with a U.K. billing address. Any way of topping up on-line from abroad with one of my foreign cards? Tks for any ideas!

Resolved! More than one sim.

How do I add on my other numbers to this account of mine so that I can top up etc all in one log in.

Resolved! Not a happy bunny, new contract customer - Data Usage

A week ago my beloved bb of almost 3yrs got spoilt...having heard so much about hidden charges on contract packages.I stick to PAYG and it has worked fine for me.I was a faithful PAYG O2 customer, could use data as I wanted n topped up my regular mon...

Resolved! Upgraded to iPhone 5s via telephone said in stock later delayed to 3 to 6 weeks

Hello, I was looking for a fast track upgrade and visited the O2 Shop on oxford street on November 22, 2013The executive at the store was unable to do an in store upgrade and I was put through to telephone upgrade team for upgrade (all this took more...

Resolved! New order accepted or not?

Hi all. Brand new here and (hopefully) brand new to o2. I placed an order this evening for a 16gb iPhone 5 on contract. After going through the usual steps I ended up on a 'Confirmation' screen saying 'You're all done. Welcome to o2." Shortly after, ...

Resolved! just bought a new phone but want to keep my old number,

have kust bought a phone with micro sim old phone had old style sim, want to keep same number what do i do?

Resolved! changing price plan (pay monthly)

This has probably been asked before and I'm being a bit blind... I have 600 mins (+500 for o2 numbers) on my PM tariff...I was looking at going on the unlimited mins (I presume there is a cap so people don't abuse the system) however, I'm about 1/2 w...

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