Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay and Go Go Go

I've been an O2 Pay As You Go customer for some time, but I've recently purchased a sim free mobile (Samsung Galaxy 3 Mini) as I don't make that many calls so I don't need a monthly contract. When I look at the O2 options I'm offered a free sim card ...

Resolved! Unlock code

I asked for my old phone to be unlocked (chat) first told it would take 24 hours, then told by the end of next day, then told 7 days. I gave up with the chat and rang them, told it would be done straight away. Now over a week and still no email with ...

Resolved! Unable to View online bill

I have gone unline to view my bill and it is not available. Why!!!

Resolved! Account holder change

Has anybody ever had any problems with changing the name of the account holder on a contract? I've had a contract with o2 for as long as I can remember however it has always been in my mum's name as to begin with I was under 18. The last time I upgra...

Resolved! DPD tracking number

Hi there ordered a new samsung galaxy s4 click and collect to my local o2 shop. couple of questions, i ordered this on sunday and agreed to the contract the same day. I live in northern ireland will i have this phone by tomorrow? when i try to track ...

Resolved! New Charges to Islands off the UK

As I have family in Jersey I am NOT HAPPY that all of a sudden this is no longer going to be classed as UK and I will be charged extra for these calls. Had I known this was coming I would not have changed to O2 from Orange. I WILL NOT be paying these...

lied to repeatedly by O2 staff

I took out a new contract over a year ago and asked ifiI would be able to lower the tariff after a certain amount of of time. I was told yes after 12 months this would be done for me. I made a point of going into store to continually ask if I could s...

Been charged £7.50 + 6% a month for insurance that I declined

Last week my wifes phone came due for an upgrade at the end of the 24 month contract so we went to the O2 shop chose a phone and signed a new contract, at the time the sales assistant asked if I wanted insurance which I declined as always. When we go...

Resolved! video calling

If I upgrade my allowance to unlimited minutes and texts and 1gb. Will I still be able to video call.

Resolved! Swapping phones between two numbers

I have two iphones on the same account with o2. I use one more than the other, but the one I use is less is a better (newer) phone. Can I swap the telephone numbers between the two phones? Thanks, Jacob

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