Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone 6/6+ State of Play

I thought it would be good to try to get a clearer understanding of where each of the 18 handsets are in the cue. If people can put the model, when they ordered and wether it was online or in store then we can hopefully see where the cue ends. Please...

Charged for calls when on unlimited

I'm on an unlimited call tarif and have been charged for two calls to this number 07781483303 (its a charity, seems it was when I was setting up gift aid on a donation and must have called back on a missed call). I'm told it's because it is a number ...

Resolved! Contract

I have a contract phone but it's in my ex partners name I've been paying it for 2 years just by ringing up now the contracts up I got another co tract in my own name so how do I stop being billed for the other one if that makes sense. Thanks

Online payment unsuccessful..

Hello! Just wondering if anyone has been in a similar situation and knows what to do.. I've been trying to place an upgrade order for an iPhone 6+ for the past few days and I simply cannot get past the payment section on the website, all I get is "Yo...

Resolved! O2 selling customer details.

I have been with O2 for years with the same contract but rcently (for the last few months) I have been receiving targeted calls about PPI, by targeted I mean they are using 'my' name (the contract name) in the calls/text. Just to clarifiy the only pl...

4G data in Leeds City Walk - LS11 - useless

4G is useless in LS11 9AR. I have full 4G signal all day every day. But, data services over that signal often do not work. If they work, they are incredibly slow. Voice services work fine (but not voice mail, which I guess requires the data connectio...

Credit not crediting to phone

Hello, I topped up £15 to my mothers mobile but the funds haven't appeared on her phone yet they have appeared debiting on the bank account. I topped the credit yesterday, the 29th, wonder if you could help? Many thanks!

Activing My Sim is taking forever

Hello everyone I got my phont stolen on holiday and have got my replacement phone this morning at 11am and I went onto o2 chat and ask them to activate my sim card it has now been 6 hours and it is still not working it states online around 30 minutes...

Resolved! Charging for texting new O2 monthly number

Hi, I recently became owner of an LG G3 on monthly contract and I am having some issues regarding people texting me, and them being charged for it. These people all have unlimited messages and free calls to O2-UK numbers yet for some reason, they are...

Resolved! Leaving the country

I currently have a pay monthly account with o2. I am due to leave the country for approx 4 months and wonder is there is anyway of freezing my account as i will not able to us my phone while out of the country?

O2

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