Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged for calls i never made?

I pay £11 a month and i have had nearly £80 taken out of my account for calls and services i havent used.ive called o2 and some woman said you have check the numbers youve rang on your account.what do i do?

cant get sim activate

the sim serial number is (edited)

Resolved! Want to pay my bill

I want to pay my bill but I live in Spain and my phone has been cut off. I can't sign in to pay online because I can't receive the text with the confirmation number. I can't call to pay and the live chat is NEVER working. How can I pay??? Any advice ...

Resolved! O2 Refresh

I am on an O2 Refresh contract where I pay £10 a month for the phone and £12.32 for the aittime tariff. I am looking at the option to upgrade early (which is what I thought the Refresh option was all about) to find that I would have to take up a bran...

Resolved! Pay & Go Mobile Tariff (Big Bundle)

I bought a mobile for my husband at Christmas; he doesn't use the mobile on a daily basis maybe once / twice a week to send texts and to use for emergency purposes. He's on a Big Bundle at the moment is there a tariff he could switch to that he doesn...

incoming calls go straight to voicemail

I can't receive incoming calls but can make calls. Texts take over an hour to come through too!!Is anyone else suffering from this?

Resolved! O2 refresh cancel (device paid for upfront)

Hi,Hoping someone can help... In the Pay monthly terms and conditons, it says that if the Refresh Contract Device Plan was paid for in full upfront (leaving just the airtime plan to pay monthly) then the minimum term for the contract is the full 24 m...

cant complete order

hi problems completing an order, anyone else experencing problems with online ordering.trying to order a phone for my wife but when i come to placing the order the system asks me to enter a valid first name i am already an o2 customer so my details a...

Resolved! Changing surname as got married

Dear sir/madam I went to Carphone Warehouse the other day to do an upgrade early and thought it wouldn't be a problem but you wouldn't give them permission to do this as you still have my maiden name. I was asked to produce my marriage certificate wh...

2.8 pence/minute UK calls on O2 Pay&Go sim (a workaround)

25p/min to UK numbers are the O2 Pay&Go standard call charges. A bit too much if you ask me There's however a little workaround to reduce it to 2.8 pence a minute. What we need: 1) An O2 International sim. It charges you 1p/min to dial an Irish landl...

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