Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! contract

how do i cancel my contract as it is up for renewal

Resolved! Call Allowance itemisation

Anybody know how to get a breakdown of the calls you've made in your current monthly call allowance, please? The app & My O2 suggest I've used nearly all my allowance already this month. I want to check this before I make more calls but I can't get a...

O2 Data Allowance

What sort of business model does O2 run I ask myself, as I found myself out of broadband allowance, after the sixth day of my monthly plan? I have 2 GB of 4g data each month and after using another 1 GB on “the works”, finding I was unable to renew t...

Resolved! Picture of a wrong product on the O2 website?

Here's O2 selling a Pay&Go Lumia 435 phone on its website. As I'm yet to see a UK mobile network provider selling a dual-sim phone, I'd assume that it's a single-sim version of Lumia 435 that is offered by O2. The picture on their website, however, c...

PAYG abroad

Hello,I have been given the following advice from a shop in the UK , and chat. (prior to going to Spain)Q. I want to use data abroad on a PAYGA. we will set your phone for abroad. (done) then text moretravel to 21300 (done)Text received, your travel ...

Resolved! fraud department telephone number

The online O2 chat guru has advised me to talk to the Fraud Department and given the number 08448471428 which seems to be permanently engaged. Has anyone got any alternatives they can suggest please. Also has anyone else had someone purporting to be ...

Resolved! VAT

Boring but where can I get VAT invoices for my paid phone bills. This is not available on my 02

Resolved! Order was never cancelled, now being billed

Hi, Im writing here as im struggling to get help elsewhere- the live chat has crashed "failed to initialise" on the last dozen or so attempts and Im not wasting time explaining the same problem to another person. Last month I tried to upgrade my tari...

Resolved! O2 texts to sim only

I'm with O2 on a sim only contract, a couple of my friends are on O2 pay and go. Would I be right in telling them that texts to other O2 customers are free if they're going to someone with an O2 sim only contract or does that only apply to customers ...

Scammed by o2 over the phone!! AVOID o2

So recently I've upgraded to a new contract after 2 years with o2.The agent on the phone claimed it was £13 a month, first month free, for 12 months, with no upfront costs. They even said I could have 3 accessories for free so they sent me a wireless...

O2

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