Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! another hilarity from the Live Chat

Hi, Just thought I'd buy a new connection from O2 and 'chance my arm' for some loyalty discount. Well, I know that these are hard to get these days and was expecting 'no' as a possible answer, but the explanation given by the Live Chat advisor was be...

Unexpected call charges, how do I get to speak to someone?

Seriously unexpected and unexplained call charges in April but unable to connect with O2 by phone or chat to find out why, although lines are supposedly open. On phone, held in a queue and then cut off; chat fails to connect at all. This is not good ...

Resolved! NHS code won't work

O2 Open: We are sorry, but the mobile number you provided for a discount is a 3rd party connection and not eligible for O2 Open discount.Bit lost as to why this hasn't worked?

Customer Service

Is it just me as a first time customer of 02. Phone ordered online, received later than advised but only by a couple of days. Damaged and returned. Called to find out why replacement not received. O2 returns department advised is was sent 21 Apr, I a...

Where is my new 'phone?

Ordered my upgrade on the 28th April. System said it was in stock.Took my CC details to pay the upgrade charge plus a case. Took the money.Immediately received an email saying 'something has gone wrong'.Called the following day only to be told it was...

Resolved! How can I find a list of monthly payments I've made over the last year? I use to be able to.

How can I find a list of monthly payments I've made over the last year? I use to be able to.

Trying to cancel contract

I upgraded my phone and contract in Nov 2014. Since then there have be multiple losses of signal due to loss of coverage in area . any advice regarding cancellation of contract as 02 say i have to pay remainder of contract even though they are not pr...

Resolved! payment help

I was late in paying due to an over sight on my part and was cut off, now all i want to do is pay the bill but HOW? I cant phone out not even to o2 so cant pay by phone and i cant find where to pay online. I have no other phone i can use to pay so do...

Crash SIM. IMPORTANT!!

Hello Just so you are aware My SIM had crash , so i went to an O2 shop to solve the problem as i cound't do any calls and i have plenty of balance in it. In the shop they told me if i want to recover the phone number i have to provide three answers: ...

Resolved! Contract ending

My contract (currently £46 a month) is finishing in just over a month, I want to keep my current phone but downgrade to a cheaper tariff how would I do this?

O2

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