Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sent a group text and have been charged as a media message, why?

I have just received my bill and have been charged 41 times for a media message which was infact one message I sent to 41 people on christmas day, why would this happen? at no point did it say anywhere that I was not sending a text message. Does anyb...

Resolved! Have I been scammed?

I received a phonecall about a week ago offering me a phone upgrade. They knew my address but, shamefully, I did furnish them with my date of birth. They said they were working for Carphone Warehouse. I was offered an iPhone 6 which would be confirme...

Resolved! 202 number

I have had a couple of messages giving me a code and stating that if i havent asked for this then I have to ring 202 fro help so this protects my account! Is this genuine?

Leasehold renewal problems - woof woof

Is it me or are O2 making it harder for me to ‘be more dog’? I have recently received another email from you (to which I cannot reply directly), about my handset return and contract renewalfor one of my business lease mobiles. I recently did the upgr...

Resolved! o2 Insurance Services Address

i want to find out 02Insurance Services Adddress coz ive make a claim for my Samsung G S5 4G phone to get a new one thanks DJC

Resolved! Texts to Premium No. 85222

Hi. I've been charged over £5 for sending texts to 85222, 66 in total on 14 & 20 Dec, in one case 45 texts in 45 seconds. Can you help me stop these?

Disconnected account

When I log into my account it tells me "disconnected". I have kept my number from the last upgrade, so I am presuming that the account showing is my old contract/ account number. Why does it not find my newer details and how do I change the account n...

IPhone 6 contract price question

My husband and I are looking at getting an iphone 6 each preferably on o2 as this the best network in our area. I have been looking into contracts and have found some that are available but not directly from o2! Obviously we want the best deal but no...

Jan price changes?

I can upgrade from today, but question is do I wait till tomorrow do new price come out tomorrow as I know the prices and deals change each month?

Resolved! upgraded to the iphone 6

How long do they take to be delivered?

O2

Forum Posts