Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Online Chat

Us this down at the moment????

Resolved! 30% employee discount

i purchased a pay monthly phone contract yesterday. how do i get my 30% nhs discount. can't seem to get the link online.

Bluetooth connection in car

I recently changed from Samsung s3 to a3 and the connection in car is terrible. Tried factory reset as advised and no improvement. Sounds like I'm phoning from the bottom of the sea. Hubby's phone works perfectly in my car. Any suggestions

Resolved! Number transfer

i have just joined O2 and requested a number transfer from EE on Tuesday morning.When my reception was lost I reset my phone and now have O2 4G reception.when I make a call the number displayed on my house phone is the correct number that I had trans...

Resolved! Can't top up

I bought an O2 PAYG sim from Sainsbury. Have not been able to top up from the first instant. Talked to live chat but to no avail. They said they will forward to support team. That was 12 hours ago! Still no help!

Resolved! Bill - Device

HiI really hope someone can help me please.I need to cancel my contract ASAP my last bill was £151 and the Device £180 my monthly payment is only 8.50 because I have got BT at home. I really can't afford to pay so much money. What I am supposed to do...

Resolved! Big Bundle not showing in my account

Hi, I ordered a Big Bundle sim which is now in my phone, now it's finally unlocked from EE.I then added it to my online account, but it is showing as Simplicity, i.e. not Big Bundle. The first £15 payment set up for Big Bundle has already been taken ...

Resolved! Disconnected Pay and Go Number?

Two Pay Monthly accounts with long held phone numbers,Two new Pay & Go SIMs.Not using the phones much as I'm abroad for 3 years, but wanted to keep the numbers and use on UK visits. Live Chat, What could go wrong? Turns out I've lost my most importan...

Resolved! Renewing contract?

My contract with O2 is due to expire in the not too distant future and I can change it/upgrade, etc. I am on a sim only plan, happy with my current phone and do not want to change. However, I think I need to change my tariff. I do not use all of my d...

Resolved! Unlocking iPhone 5s after contract expires

Hi, I have an iPhone 5s which was on a 24 month contract with o2, which has now been completed. I now have an iPhone 6s on a new contract, with the same number that I had previously. Can o2 still unlock my iPhone 5s? The "unlocking form" on the o2 we...

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