Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade Failure

Hi, So. I've been trying for the past two days to upgrade my phone through O2 Refresh. Every time I try, it always seems to hit the same error over and over again. The error lies within the actual checkout/payment page. I get past the details check, ...

Resolved! Data charges abroad

As standard when I go away I always turn my data roaming off. This was no different when I came to the states on the 22nd July. By the 23rd I received a nice little message saying I've used 40 pounds worth of data!?I'm absolutely appalled! It was com...

Call forwarding

Hi I'm on 02 but in my device i have a number I haven't put in I've googled it and it's an ee voicemail number set as my call forwarding how is this possible

Resolved! pac code

How do I get a pac code for my pay and go on 02 no credit left and tried ringing on my land line kept me waiting for over 30 min must have cost me still no answer from 02 can anyone help thanks paul

Resolved! International outgoing calls barred

Ok so I’m in China using a pay and go sim card. I can receive calls, and can send and receive texts. But I cannot dial out, either back to the UK or to Chinese numbers. I know it’s not a problem with the phone as when I insert a Chinese sim card, it ...

Resolved! Help returning phone for an exchange.

Hi, I got an upgrade (iphone 6) instore while visiting Aberdeen on the 19/02/16 & now want to swap it for a iphone 6s which I thought I'd asked for when I upgraded. I've phoned customer services this morning & they've said that I can do the swap, no ...

Resolved! o2 Refresh

Hi, How do I enter o2 refresh, I was told when I purchased my phone from the carphone warehouse I was already on o2 refresh yet 5 months into my contract I don't think I am. I was wondering does anyone know how to work out if you are on o2 refresh ar...

Resolved! unwanted premium rate texts

have just started receiving texts from 78123 have not opened them as have read you will be charged £3 a week . spoke to someone on livechat yesterday who informed me they had blocked them but received another today . i have not subscribed to this how...

Resolved! data charging

Hi , i want to know why o2 seems fit to keep charging me £1 every day i don`t use my iphone it`s most annoying ,i know it`s just a paltry pound ,but it is the principle of the matter . 3 times this has happened now .. Any one here know why this is ha...

Help needed - iPhone simplicity 20

I'm currently on o2 simplicity 20. Recently i'm admitted to the hospital and used 10 GB of data as there is no wifi in the hospital. After discharged from the hospital, i tried to used the net for taxi number and my Internet not working. I called cus...

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