Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254360 Views
  • 2 replies
  • 2 kudos

Resolved! Unlocking my phoe

I have just moved my sim only contract to another carrier. I have obtained a PAC code to transfer the number (which has gone through) and installed the new sim card I was sent. The message on my iPhone stated I needed O2 to unlock the phone. I reques...

Anonymous by Not applicable
  • 2374 Views
  • 3 replies
  • 0 kudos

Resolved! Owned iPhone 6 from refresh to SIM only

Hi I think the 10gig pay monthly sim is excellent value. Can I swap from my iPhone 6 refresh contract since I recently made final device payment. If I can is it possible to keep or move my existings mobile number to the new sim? Will I be responsible...

Donfor39 by Level 3: Thinker
  • 4574 Views
  • 7 replies
  • 0 kudos

Resolved! finding out your mobile number

i have an o2 sim without the packet or creditdoes anyone know how to find out the mobile number?x Note: If you need more help finding out what your mobile number is, you can have a look at our dedicated How-to Guide, and sign up to ask our members fo...

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Anonymous by Not applicable
  • 566594 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade on us - misleading sales tactic.

Basically signed up for Refresh last year as the offer of being able to have the iPhone 6s Plus 30gb data and insurance all included plus a FREE upgrade after 12 months was awesome.Decided it was worth paying more than I needed to in order to guarant...

Anonymous by Not applicable
  • 4146 Views
  • 6 replies
  • 0 kudos

Resolved! How to cancel a simplicity tariff

I have a simplicity tariff of £10.50 per month. I would like to cancel this and just use the phone on a normal top up. What number I dial to do it?

Anonymous by Not applicable
  • 5572 Views
  • 11 replies
  • 0 kudos

Resolved! Customer complaint

Can someone please tell me if there's a number for complaining? 19 days of an unresolved issue that a blind monkey could do. Thank you.

Anonymous by Not applicable
  • 1584 Views
  • 4 replies
  • 0 kudos

Resolved! INCLUSIVE MINUTES (?)

I cannot find / get confirmation of what 02, 0845, 080, 084, 0345, 030 etc Numbers are part of my Pay Monthly free-inclusive Minutes. // Having failed to be able to trace the info thro Myo2, including Chatting to someone who directed me to a page I h...

Anonymous by Not applicable
  • 1591 Views
  • 3 replies
  • 0 kudos

Resolved! Overdue amount

trying to ring your payment line and all calls saying called failed however have had a text saying I am going to cut off why cant I ring you to pay you and no live chat and no email address for me to email you to try and arrange payment!

Anonymous by Not applicable
  • 1287 Views
  • 2 replies
  • 0 kudos

not recieving calls or texts

hi my phone broke so i went anf got it fixed but i put it into an iphone, when i got it back i put it back into my normal hone but not i can recieve any calls or text messages. why could this be? i need help ASAP

Anonymous by Not applicable
  • 2280 Views
  • 9 replies
  • 0 kudos