Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 253516 Views
  • 2 replies
  • 2 kudos

Resolved! Moving from Pay & Go to Pay Monthly

Hi, I would like to keep my number, I tried Moving from Pay & Go to Pay Monthly, but it does not work, and now I have two numbers, what I have to do to keep my old number ?

Anonymous by Not applicable
  • 4470 Views
  • 9 replies
  • 0 kudos

Resolved! Cancelled iPhone 7 order

Dear O2, I ordered an iphone 7 from you but decided to cancelled today when I realised I could get it straight away from the Apple Store and for far cheaper. At the time the status of the order was "in progress" The Apple staff member rang on my beha...

Anonymous by Not applicable
  • 2650 Views
  • 4 replies
  • 0 kudos

Resolved! Welcome to the Isle Of Man?

I keep getting texts from O2 saying welcome to the Isle of Man.You're on O2 travel so data is just £1.99 for each day.....blah blah.. Hang on....I've never been to the Isle of Man and I certainly do not want to be paying for data usage twice! How can...

Anonymous by Not applicable
  • 7482 Views
  • 15 replies
  • 0 kudos

Resolved! Unlocking my phoe

I have just moved my sim only contract to another carrier. I have obtained a PAC code to transfer the number (which has gone through) and installed the new sim card I was sent. The message on my iPhone stated I needed O2 to unlock the phone. I reques...

Anonymous by Not applicable
  • 2369 Views
  • 3 replies
  • 0 kudos

Resolved! Owned iPhone 6 from refresh to SIM only

Hi I think the 10gig pay monthly sim is excellent value. Can I swap from my iPhone 6 refresh contract since I recently made final device payment. If I can is it possible to keep or move my existings mobile number to the new sim? Will I be responsible...

Donfor39 by Level 3: Thinker
  • 4564 Views
  • 7 replies
  • 0 kudos

Resolved! finding out your mobile number

i have an o2 sim without the packet or creditdoes anyone know how to find out the mobile number?x Note: If you need more help finding out what your mobile number is, you can have a look at our dedicated How-to Guide, and sign up to ask our members fo...

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Anonymous by Not applicable
  • 566343 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade on us - misleading sales tactic.

Basically signed up for Refresh last year as the offer of being able to have the iPhone 6s Plus 30gb data and insurance all included plus a FREE upgrade after 12 months was awesome.Decided it was worth paying more than I needed to in order to guarant...

Anonymous by Not applicable
  • 4135 Views
  • 6 replies
  • 0 kudos

Resolved! How to cancel a simplicity tariff

I have a simplicity tariff of £10.50 per month. I would like to cancel this and just use the phone on a normal top up. What number I dial to do it?

Anonymous by Not applicable
  • 5556 Views
  • 11 replies
  • 0 kudos

Resolved! Customer complaint

Can someone please tell me if there's a number for complaining? 19 days of an unresolved issue that a blind monkey could do. Thank you.

Anonymous by Not applicable
  • 1579 Views
  • 4 replies
  • 0 kudos