Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund for overpayments ?

I have an original experia Z, which came on a 24 month contract in march 2013. Now im not into upgrades or the latest things, and just keep a phone until its worn out, and as such , rightly or wrongly i dont pay attention to my monthly payments eithe...

O2 european Travel

I used this service a couple of years ago. The service says Unlimited Data but speed may vary with usage. This was in Greece roaming on OTE (Cosmote) I found that after a short time the speed changed to a crawl - and that was it for the day. I though...

Resolved! Are numbers starting with 0845, 0345, 0330 in the inclusive minutes?

Are numbers starting with 0845, 0345 ,0330 considered local numbers and are in the inclusive minutes?

02 -Worst customer service ever! months of problems been cut off 5 times and no one will help me!

PLEASE can some one help me I am absolutely desperate! I have AGAIN no service and I am asking someone NOW to look at as I have experienced months and months of inexcusable problems from O2. Re: Account Number: Orriginal Sim number before it was chan...

Resolved! Order cancelled

Can anyone help regarding an online order?

Lousy Customer Service

Has anyone had a similar problem with the complete lack of customer service from O2? Following a complaint I made, I was told that I wouldn't need to make a payment until it was resolved, and two months later they just decided that I was in the wrong...

Resolved! Data usage

How can I get a monthly breakdown of data usage for the last year?

Resolved! Retaining existing Sim Only deal on new O2 Refresh

I have a sim only at £18 for 10 Gig Data and I am told I can now upgrade although I am only 5 odd months in. There is a O2 Refresh deal I am interested in, with a Galaxy S7 Edge at £399 for the phone but a number of plans all of which are much more e...

Resolved! Delivery Times + Order Cancel

hiya. 1 week 1 day , still no phone ! when i made the order it was instock for nextday delivery following day shows out of stock "up to 1 week delivery" its been over a week. Is o2 delivery always this bad " would have been nice for them to tell me i...

Resolved! Data exhausted

My family has 3 devices and all 3 have reached the data limit in less than 10 days this month. It is the first time that any of our devices reaches the data limit and therefore, it seems as if somehow the limit was not re-started at the beginning of ...

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