Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone Bill

Why is my phone bill not a VAT invoice

Resolved! Data usage disappeared in less than 1/2 an hour

Last Thursday (11/5) I got a text from 02 to say I'd used 80% of my inclusive data.less than half an hour later I got another text to say I'd used 100%. I was at work at the time, I had left my screeen on to measure my number of steps whilst at work ...

Resolved! user name change

My email address has changed from [removed]@talktalk.net to stephennbabs**Personal info** Therefore my User name needs to change. How do I do this?

Resolved! Quickest Way to End Contract?

Hi all, So I've had my contract for just coming up 2 years, I got the deal through mobiles.co.uk and I've sworn by it ever since, my contract ends in October but I do have the option to pay it and upgrade. Thing is, is that I can pay it all in the on...

Resolved! Texting abroad from UK cost

Hi, how much does it cost to text Germany and France please?I have been charged 87p +VAT for a 5 lines text on an iPhone 6S to Germany & £ 1.17 +VAT for an 8 lines text to France. Is this normal???Please advise, thanks.

Resolved! Top Up Number (4444) out of service due to "fixing a fault"

Hi, I bought a top up voucher for my phone which I have been doing for years. But for the first time ever, when I dial 4444, the very annoying woman's voice says, " sorry, we are currently fixing a fault on the o2 pay and go top up service." Does any...

Resolved! Unwanted EE voicemail

Hi, Just wondered if anybody can tell how to get rid of a EE voicemail. I noticed I that I have got a voicemail which I assumed it was from O2 as it was 222 which i know now that it is 901.... I tried to call 222 and each time it failed, so I googled...

Resolved! Call allowance rip off

So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good w...

Resolved! O2 Business to Personal

Hi,I have had a business account for as long as I can remember. I have recently joined the fire brigade and I know we can get 30% off o2 refresh. How do I go about changing from business to a refresh plan??Hope someone can help

Voucher top-up issues

Hi. I've had problems on 4444 this evening. Bought a £10 voucher at a PayPoint but the voucher number isn't being recognised. I entered it several times. The receipt says O2, it doesn't expire until 04/05/18 and was safe in my wallet so nobody else h...

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