Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4th replacement phone faulty and still no on cares!!

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS ONGOING COMPLAINT - YESWAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON O2 INSURANCE RESPONSE TODAY - WE WILL ...

Being charged monthly by number 80556

Every month I am being charged £4.17 by the number 88056 however no text or call linked with the number. I visited 02 and was passed on to a person on the phone who was to block all premium numbers. But this month I was charged again ! After searchin...

Roaming changes

Just had this about the roaming changes through by texthttp://www.o2.co.uk/help/pay-monthly/roaming-in-europe?cm_mmc=sms-_-06552euregs-_-A001188979-_-maincta-_-06552

early upgrade

Hi just want to check how much it would cost for an early upgrade

Resolved! Is my order confirmed?

Hi, I ordered a Samsung Galaxy S8 Plus about half an hour ago and have recieved the legal documents and thank you for your order emails but haven't recieved one in regards to the dispatch which is set for delivery tomorrow.How long does it normally t...

Resolved! How to get a PAC code

Hello i have been looking into getting a pac code ( i'm on pay as you go ) , i have read on forum that i needed to call 4445 in oder to obtain this , but that number only give me 3 recharge automatic menu , no way to talk to anyone there , i tried th...

Resolved! 4G and Wi-Fi Calling

Hi, I have just joined o2 on a SIM only deal, in order to use 4G and Wi-Fi Calling. I am using a Samsung Galaxy S7 with the o2 Carrier software installed. I have enabled the setting in My o2 Account online, but there is no option or setting available...

why can't I remove my family bolt on

I want to remove family bolt on but it will not let me

Resolved! Data roaming off or on while on o2 Travel?

Hi, I'm in the States at the moment. I am on O2 Travel for £4.99 per day. However, I'm not clear whether I should have my data roaming off or on. I was always under the impression that it should be kept off to avoid massive charges. But does being on...

Resolved! International Charges?

Sorry if this has been posted about recently but I have been unable to find any information relating to this. I'm currently living in Thailand, and using a local sim card. When I check my pay monthly O2 sim, I always switch off mobile data before cha...

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