Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Refresh Upgrade

I wanted to clarify a bit of information. I am currently on o2 Refresh contract and I'd like to pay off my device and upgrade. I have done so in the past with no problem. I am a bit confused because I am not sure how to go about this situation. I wan...

Resolved! Change from pay monthly to pay & go online

Hi, I was wondering if it is possible to switch from my pay montly tarrif to a pay as you go big bundle online rather than by phoning? I'd like to keep my number, too. Thanks

Resolved! ChAnge Of contract ownership

Hello. I am having a bit of a hassle with o2. I’ve called up several times and o2 give me conflicting answers each time. I want to transfer my contract which i originally took out for my husband . He wants the whole contract to be transferred into hi...

02 not giving me my refund?

Has anyone had an issue wirh paying off an old contract? I tryed to pay 406 to clear my contract in-store, it took me to drive home and check my online banking to see they took 528! Its now 8 weeks later and after many phone calls to them, broken pro...

Resolved! E-mail from o2

I have received an e-mail, apparently from o2 saying that I have been charged twice and am due a refund, it then has a link to fill in a form, bit wary about opening the link, has anyone had this before?

Resolved! Bill

Hello!Think problem with your service never stop. I have new bill and in new bill me charge £23,08 minutes and £1.75 messages!!!!!!! My contract unlimited!!!!!! And I would complit my contract . Term finish in the January. Please return my money whic...

Sim not receiving text back

About months ago I asked Vodafone to give me my pac code, I joined O2 and this is the big mistake I did.From that day my SIM card is not working properly.I asked O2 to give me the pac code, I moved back to Vodafone, after weeks I moved back to O2 on ...

O2 connectivity

I have problems today in connecting with the internet and also making calls- number [removed]. I have managed to make 2 calls today however the call cut off on both occasions whilst I was talking. Please advise as to the connectivity problems today- ...

Resolved! Pay monthly sim

Hi folks I have a £20pm 20gb deal currently and I am very happy with. I would like to upgrade to the new iPhone X. If I bought the phone outright would I still be able to keep my existing pay monthly sim only deal with the new IPhone X? (I’ll be swit...

Resolved! imessages

When i view my itext messages on my O2 bill they are all just shown and grouped together as idata. Is it possible to request a breakdown of the messages and who they were sent to? This is quite important for a legal case that i can show i sent a mess...

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