Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! over normal usage

I am currently in New Zealand and have received an e mail from o2 stating that I have to pay £70.72 or my phone will be cut off. I have tried to pay on the o2 site but it refuses my payments as 'over amount due'. Where should I pay the bill??

Resolved! Direct Debit Issues

I'm discussing with my bank too, but the more people aware and able to try and help, the better. I was abroad for a year, only recently returning to the UK. Knowing I'd still use my phone even with the roaming charges, I didn't cancel my direct debit...

Resolved! Unlocking code

Having decided to go sim only after 2 years with O2, I asked for and recieved a 20 digit unlocking code . Went and got a good sim only deal from iD , sim duly inserted into my Windows Lumina 650 phone Please type in unlock code ,, ok but it will only...

Resolved! Unlock codes

I had a contract with O2 for over 20 years and the last phone was an Experia X10. I changed to another provider but I now want to unlock my X10. I am told that O2 have to supply this unlock code FOC. Anyone anyideas how to get it as the follow throug...

Can I ask a stupid question?

If I move from a contract to a sim only deal can I keep my existing mobile number? also if I move to a sim only is it easy to store all my data on the phone rather than the sim so I don't lose all the stuff on my phone when I change the sim over. Tha...

Resolved! 80% Data used text while abroad but app says only 25% used??

I just got a text that I’ve used 80% of my inclusive 12GB allowance however the My O2 App says I have 9.6GB left and there’s no way I’ve used 7GB of data so is there a chance the text is wrong?

Ruined xmas

ow, what an absolute joke O2 are. I applied to get my old contract phone unlocked as i had just got a new contract with o2 so was going to give my old phone to my daughter for christmas. I applied to get it unlocked in early December only to be rejec...

Resolved! My new Note

Just bought New Galaxy Note 8. But New sim card desnt work. How to activate it..?

Resolved! iPhone settings when roaming in Europe

Hello I am due to travel and have a query regarding iPhone settings. Do i need to turn ‘roaming on’ in my phone settings or will it ‘just work’ like being in the UK? I ask because of the EU rule stipulating that customers cant be charged extra for us...

Resolved! I have 2 months left on my SIM only contract do I have to pay to cancel it

Do I have to pay a fee to cancel. I have 2 months left

O2

Forum Posts